Privacy & Cookie Policy
Last updated: 7 May 2026
This Privacy & Cookie Policy explains how luxelec.co.uk (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website. We are committed to ensuring your privacy is protected and that we handle your data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at: admin@luxelec.co.uk
1. How Our Website Works
Our website is hosted by Squarespace. When you visit luxelec.co.uk, Squarespace collects certain personal information to serve the website to you. This may include:
Information about your browser, network, and device
Web pages you visited before coming to this website
Web pages you view while on this website
Your IP address
Squarespace requires this data to operate our website and to protect and improve our platform and services. For more information, please refer to the Squarespace Privacy Policy at squarespace.com/privacy.
2. Cookies
Our website uses cookies and similar technologies — small files that download to your device when you visit a website. We use the following types of cookies:
Necessary Cookies
These cookies are always used and are required for the website to function correctly. They are set by Squarespace, our hosting platform, and allow us to securely serve this website to you. You cannot opt out of these cookies as the site cannot function without them.
Analytics & Performance Cookies
We also use analytics and performance cookies to understand how visitors use our website. These cookies are only placed after you acknowledge our cookie banner, and they help us to measure site traffic and improve your experience. Information collected may include:
Clicks and interactions on the site
Internal links followed
Pages visited
Scrolling behaviour
Searches performed
Timestamps of activity
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
You can view the full list of cookies used by Squarespace by visiting: squarespace.com/privacy.
3. Information We Collect
Website Visitors
As described above, Squarespace automatically collects technical data when you visit our site, including your IP address and browser information. This is necessary to deliver and maintain the website.
Contact and Enquiry Forms
If you submit a message or enquiry via a form on our website, we collect the information you provide (for example, your name, email address, and message) to respond to your enquiry and manage our relationship with you. This data is stored and processed via Squarespace.
4. Emails
Order and Account Emails
We may send you transactional emails relating to your account or orders, for example, to confirm a purchase, notify you of dispatch, or update you on your account. These emails are sent via Squarespace on our behalf. It is not possible to unsubscribe from these messages as they are necessary for the fulfilment of your order.
Marketing Emails
With your consent, we may send you marketing emails about our products and promotions. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email. We use Squarespace Email Campaigns to send these messages on our behalf.
5. Third-Party Services
Our website may make use of third-party services that receive some of your personal data. These include:
Squarespace
Our website and online store are hosted by Squarespace. Squarespace acts as a data processor on our behalf. You can read their privacy policy at squarespace.com/privacy.
Google Fonts & Adobe Fonts
Our website uses Google Fonts and/or Adobe Fonts to display text. When our site loads, these third-party services may receive information, including your IP address, browser details, and the page you are viewing, to serve the correct font files.
6. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request erasure of your data in certain circumstances
The right to object to or restrict the processing of your data
The right to data portability
The right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at: admin@luxelec.co.uk
We will respond to your request within one calendar month.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and account data are typically retained for up to seven years in line with our legal and accounting obligations. You may request deletion of your data at any time, subject to any legal retention requirements.
8. Data Security
We take reasonable steps to protect your personal data against unauthorised access, loss, or misuse. Our website is hosted on Squarespace's secure platform, and all payment information is processed by our payment providers using industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us, and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. When we do, we will revise the 'last updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy & Cookie Policy or the way we handle your personal data, please contact us at: admin@luxelec.co.uk